Netsafe are the approved agency for dealing with serious complaints covered by this act. They also offer support for people and organisations.
From their webpage:
“Under the Act, harmful digital communications can be private messages or public content. They include when someone uses the internet, email, apps, social media or mobile phones to send or publish harmful content.
To be considered a harmful digital communication under the Act, the content needs to
- Affect an individual; and
- Cause (or is likely to cause) that individual serious emotional distress; and
- Seriously breach one or more of the 10 communication principles outlined in the Act.”